2. Making a Reservation
3. Being Seated at the Restaurant
4. Ordering Foods and Drinks
5. Ordering Appetizers
6. Ordering Main Entree
7. Ordering Drinks
8. Ordering Dessert
9. A Mistake by the Waitress
10. Making Positive Comments on Food
11. Making Negative Comments on Food
12. Good Tips for Good Service
13. Little Tips for Bad Service
14. Talking Positvely About the Restaurant
15. Talking Negatively About the Restaurant
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